Your data

Delete your Selftone account

You can delete your account and its data at any time: in the app, or by sending us a request below if you do not have the app.

Delete your account in the app

In the Selftone app on iOS or Android, or on the web:

  1. Open Selftone and go to Settings.
  2. Open “Delete my account”.
  3. If Selftone asks, sign in again to confirm it is you.
  4. Type DELETE and tap “Permanently delete”.

Your account is deleted right away, and this cannot be undone. If you want a copy of your data, export it in Settings first.

If you use Selftone as a professional, deleting your account also deletes the clients you manage in your workspace, and your links with clients end.

What is deleted

When your account is deleted, we delete:

  • Your account: your profile, email address and sign-in details
  • Your voice recordings and the voice data derived from them
  • Your tracks (share links you created stop working)
  • Your reports
  • Your referral links and your links with professionals or clients
  • The push notification device tokens of your phones and tablets
  • Your settings, reminders, consent records, follows and cheers
  • Your sleep summaries and your notification subscriptions on every browser and device

What we may keep, and why

  • Only what the law requires us to keep, and only for as long as it requires.
  • Copies in our backups are not changed one by one: they are deleted as those backups roll off on their regular schedule.

More about how we handle your information: Privacy notice

Request deletion without the app

No app, or cannot sign in? Send us the email address of your Selftone account and we will delete the account and its data. We may ask you to confirm the request from that address first.

= required

The email address of your Selftone account. We reply to it.

Anything you would like us to know.

Prefer email? Write to support@ai-eh-by.ca